You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems. In return we ask you to appreciate that we are all trying to satisfy the needs of all our patients and would appreciate your co-operation.
Medical staff will advise you of the treatment they think appropriate which you may discuss if you wish. No care or treatment will be given without your informed consent.
Under the Data Protection Act 1998 you have the right to see your health records. The Access to Health Records Act 1990 allows for access, with the appropriate consent, to deceased patients records from 1st November 1991. Please ask for an information leaflet, if required.
People involved in your care will give you their names and ensure that you know how to contact them. It is very important that you notify us of any changes of name and address and telephone number. Please note that if you move out of our practice area, it will be necessary for you to register with another GP locally.
It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information. Please ask us if you are unsure of anything.
If a Doctor agrees that a routine referral is necessary, this will be completed and sent within one week. Urgent referrals will be made within 24 hours.